Communication is key in any successful relationship be it with your significant other, mother or mortgage technology vendor. Whether it is a request for an integration or feature development, being responsive with clear, accurate information is a key component of driving client satisfaction. For a technology organization to deliver on that, it is often a lot harder than it sounds.…
The mortgage industry has gone digital, in parts. Full adoption has been curtailed because operationalizing digital labor takes concentrated care and feeding to truly realize the full value this workforce can bring to your business. Without it, automation will continue to be applied here or there, change management will remain a struggle and where you are using digital labor will…
The mere definition of the word compliance can have a negative connotation. According to Merriam-Webster compliance is defined as: 1a: the act or process of complying to a desire, demand, proposal, or regimen or to coercion 1b: conformity in fulfilling official requirements The mortgage industry has certainly had its fair share of official mandates over the years to make compliance managers and senior leadership…
Mortgage servicers and subservicers are responsible for processing servicing transactions for thousands, if not millions, of loans daily. As LoanLogics VP of Loan Servicing Consulting, helping lenders navigate MERS compliance, I am already starting to see and hear firsthand how the pandemic is impacting this segment of the industry. Business continuity, portfolio management and borrower stability are at the forefront…
Welcome to Cloud Coverage, a new series of blog posts that will explore everything you need to know about to cloud technology in the context of mortgage lending. This is the first installment. Stay tuned for future insights. Cloud-native is a bit of an emerging term in the mortgage industry, while “in the cloud” or “cloud-enabled” are more familiar software…
As May 2020 begins to wind down, a staggering 4.7 million mortgages are in forbearance plans. With 36.5 million unemployed and more businesses finding themselves unable to sustain staffing levels they enjoyed a few short weeks ago, requests for mortgage payment relief are likely to continue to role in. As such, servicers are feverishly working around the clock to help…
