Remember the song, “It Takes Two” by Rob Base and DJ E-Z Rock? This late 1980’s classic carries the hook, “It takes two to make a thing go right. It takes two to make it outta sight.” I heard this song recently and thought about the work I do As the leader of LoanLogics’ audit service delivery team, and as…
Back in July, MERS sent a reminder notification to its customers about their upcoming 2019 eQA Plan responsibilities. During that same time, I penned a blog to help servicers begin those preparations in a timely and well-executed manner with their 3rd party provider. Part of that guidance recommended starting the process three to four months out from the time of…
It’s that time of year again when Servicers should begin working with their independent third-party reviewer to complete their mandatory annual MERS quality assurance attestation. Waiting until the end of the year does not allow time for a comprehensive assessment or time to set a remediation plan in place, which jeopardizes a servicer’s compliance position. As an experienced reviewer, LoanLogics…
The industry is a buzz with the how artificial intelligence (AI) and machine learning will change the way we work and the benefits it will create for labor intensive processes. LoanLogics has certainly been at the forefront of that transformative conversation in a number of recent industry articles and webinar on the topic What has been talked about less though is how organizational…
Implementing new processes, policies, and software can be a challenge for any organization. Sometimes, two systems struggle to communicate with one another. Other times, key individuals may find it difficult to adopt the newly introduced element. Here at LoanLogics, we see these challenges every day as companies endeavor to start up our systems and, as a result, reconsider their policies…
Retail lenders and industry vendors alike will tell you they are investing in improving the customer experience to capture and retain new business. A result of a competitive market, choosing which lender to go with has become less about price and more about the experience borrowers have engaging with a lender’s brand. To deliver, retail lenders are focused on: Online…
