In between the vendor due diligence support I manage for LoanLogics, I’m doing demos of our solutions to prospective clients on the regular. During those discussions, one of the features I’m always keen on pointing out, particularly to those looking for outsourced QC services, is the Audit the Auditor module in our loan quality management platform, LoanHD®. Audit the Auditor…
When LoanLogics signs a new client, both for outsourced quality control and those using our LoanHD® audit platform, it’s common place for an account manager to check in to see if we are delivering as promised. We work with clients to assess the value of our technology, timeliness of our services and responsiveness of our support. This touch base also…
The most effective loan quality technology should create transparency and consistently track quality metrics across the team and the business. Automation plays a critical role in creating purified data, taking on the brunt of audit tasks, facilitating auditor workflows and focusing staff on managing system identified exceptions. Accurate centralized reporting is also a key benefit and critical for establishing and…
Picking the right loan quality control partner (QC partner) can feel a lot like dating. You read about them online, maybe you ask a few friends what they know about them. Once you finally opt to meet, you enter into that “getting to know one another” period where you ask the basic questions to get a feel for whether or…
For many small to mid-sized lenders the decision to insource vs outsource quality control (QC) tends to weigh heavily on resource capacity, skillset and cost. For over 15 years I’ve talked with hundreds of lenders about the reasons they choose one over the other and their answers may or may not surprise you. Many say they don’t have the expertise,…
Remember the song, “It Takes Two” by Rob Base and DJ E-Z Rock? This late 1980’s classic carries the hook, “It takes two to make a thing go right. It takes two to make it outta sight.” I heard this song recently and thought about the work I do As the leader of LoanLogics’ audit service delivery team, and as…
