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When LoanLogics signs a new client, both for outsourced quality control and those using our LoanHD® audit platform, it’s common place for an account manager to check in to see if we are delivering as promised. We work with clients to assess the value of our technology, timeliness of our services and responsiveness of our support. This touch base also helps us know what part of our services or technology clients find most valuable.
For smaller lenders who have not experienced this type of treatment you might be skeptical but read on.
Many of our smaller sized clients are often surprised and very pleased at the overall responsiveness they receive from the LoanLogics team. These clients feel they are a priority and never feel they are pushed aside because of their size. From our account managers to Post-Closing service auditors to our help desk support team, we prioritize quick response regardless of client size or products used. And we complete a formal “check in” with these clients about six months after implementation to ensure they are getting the value out of their investment that they were expecting.
Our smaller technology clients are also very pleased with how we ingest and process documents so that our audit technology can simply flag what needs manual review. This saves time for inhouse teams with limited staff and builds confidence through the combination of automation and exception management that enables a complete and accurate review of each loan file.
Our smaller QC services clients find our productivity dashboards for post-close services help them control their QC process more tightly through a real-time view of how far along files have progressed in the review process with LoanLogics. And, they can review very detailed responses back from the LoanLogics audit team, helping them understand and clear the root cause of exceptions.
Reporting has also been paramount for many of our smaller clients. No “Report Guy” or spreadsheets are needed. The Report Builder functionality in LoanHD can be used to run real-time reports immediately after audit completion. This live data and on demand reporting can easily drill down into areas where the business might be having trouble, such as repetitive underwriting defects that might indicate a need for training, all through the push of a button.
Client satisfaction is always of top importance for LoanLogics. That’s why we are thrilled to hear that many smaller clients feel we provide stronger one-on-one support, all along with the way, than what they expected. With us, these clients have shared that they always feel like a priority. We couldn’t be happier to hear just that.
If you’re considering quality control outsourcing review this blog for “Questions to Ask Your Potential QC Partner” and/or ask us to get in touch with some of our delighted clients.
To learn more about some of best reports QC managers can run using LoanHD check out the blog “Three Loan Quality Reports to Be Thankful For.”
To learn more about working successfully with your QC audit services provider check out the blog “It Takes Two To Make An Audit Go Right.”
