Borrower satisfaction is undoubtedly still a challenge for mortgage loan servicers. J.D. Power reported in their Primary Mortgage Servicer Satisfaction Study that mortgage servicer ratings remained stagnant in 2018. Furthermore, overall ratings have hovered around 758 points on a 1000-point scale for three consecutive years.[1] The first opportunity for servicers to positively influence borrower satisfaction is during the loan boarding…
Without automation, monthly MERS reconciliation is an operational headache for servicers. Compliance teams are left to manually cull through thousands of MINs (Mortgage Identification Numbers), as well as format and process exceptions line by line. The result is compounding inefficiency and inaccuracy each and every month. By letting automation take the heavy lifting out of MERS compliance, Servicers can experience…
Driven by several economic factors, lenders who held mortgage servicing rights (MSR) in their portfolio in 2018 saw more profitability than those without, according to recent comments made by the MBA’s Vice President of Industry Analysis, Marina Walsh. In fact, servicing income more than tripled year-over-year, increasing from $64 per loan in 2017 to $203 in 2018 loan.[1] That’s the…
Welcome back to the series, Millennials Mortgage Process! Today’s topic is about the best thing smartphones have given us in the last few years: Apps! There are a lot of different Apps to use when searching for and buying a home. Here’s a short list of the most helpful Apps I’ve been using for the past year: Zillow– I started…
The industry is a buzz with the how artificial intelligence (AI) and machine learning will change the way we work and the benefits it will create for labor intensive processes. LoanLogics has certainly been at the forefront of that transformative conversation in a number of recent industry articles and webinar on the topic What has been talked about less though is how organizational…
In a prior post, we discussed how a frictionless transaction experience increases the likelihood a seller will return to do business with an investor. Now, we turn our focus to the role investors can have helping sellers improve the quality of their loans, which will further strengthen the relationship and foster repeat business between the two parties. Most professionals welcome…
