Late last fall, in a National Mortgage News webinar, and earlier this year in a LoanLogics podcast series, we began loudly voicing the need to remove the friction present in the transfer of mortgage servicing rights between buyer and seller counterparties (as well as in the wholesale and correspondent channels). Buyer pain points in this acquisition space can be summarized…
Borrower satisfaction is undoubtedly still a challenge for mortgage loan servicers. J.D. Power reported in their Primary Mortgage Servicer Satisfaction Study that mortgage servicer ratings remained stagnant in 2018. Furthermore, overall ratings have hovered around 758 points on a 1000-point scale for three consecutive years.[1] The first opportunity for servicers to positively influence borrower satisfaction is during the loan boarding…
