We used to hear a lot of chatter in the marketplace about “OCR this” and “OCR that” and how it’s the next best thing since sliced bread. Well, it may have been until someone came along and slathered some warm melted Kerrygold butter on it (this is not a paid advertisement) and a healthy sprinkle of cinnamon – sounds much…
Author: Melissa DeBlasio
Quality Feedback Strengthens Seller Relationships
In a prior post, we discussed how a frictionless transaction experience increases the likelihood a seller will return to do business with an investor. Now, we turn our focus to the role investors can have helping sellers improve the quality of their loans, which will further strengthen the relationship and foster repeat business between the two parties. Most professionals welcome…
4 Steps To Bust Your Implementation Log Jam
Implementing new processes, policies, and software can be a challenge for any organization. Sometimes, two systems struggle to communicate with one another. Other times, key individuals may find it difficult to adopt the newly introduced element. Here at LoanLogics, we see these challenges every day as companies endeavor to start up our systems and, as a result, reconsider their policies…
The Digital Commitment Desk
Instead of a digital experience to manage the flow of data and decisions in situations like a negotiated trade transaction, many investors still rely too heavily on spreadsheets and phone calls. Often, this leaves both buyer and seller equally unsatisfied with the process and turn-time. Correspondent investors who bring together the 3 steps in the negotiation process through a digital…
4 Customer Experiences Correspondent Lenders Can Glean from Retail Lending
Retail lenders and industry vendors alike will tell you they are investing in improving the customer experience to capture and retain new business. A result of a competitive market, choosing which lender to go with has become less about price and more about the experience borrowers have engaging with a lender’s brand. To deliver, retail lenders are focused on: Online…