It never fails. You are in the middle of managing a large enterprise-wide project, tech implementation perhaps, or just juggling unforeseen volume and one of the government sponsored entities’ (GSE) ‘comes a knockin’. Many lament that it is bad timing, but in the mortgage industry is there ever a good time? We all saw how the industry was scrambling in…
I’ve enjoyed writing the “Hey Boomer” blog series on b-Logics this year, which looked back at the way loan quality control (QC) was once managed in the mortgage industry and how its evolved. For my last post of the series, this will be the fifth and final, I’m diving back into defects. Recent industry volume got me thinking about…
In the mortgage industry, compliance is a day in, day out task that like everything else is affected by business conditions. This is particularly true in a year like 2020 that tested business continuity plans, affected staffing, and redirected much of our attention away from managing the normal ebbs and flows of business to juggling the latest hot potato. (Many…
With much of the mortgage industry still grounded, I’ve been reflecting on how much things have changed since the ‘good old days.” Not only the “good old days” pre-pandemic when we could freely meet and greet one another but also long before we had so many tools to use to connect us when we are not together face-to-face. Tools in…
Laughing, we didn’t! Just kidding but not really! Communicating post close defects upon discovery was certainly not on anyone’s service level agreement back in the early days of doing post close audits. The technology just wasn’t there to help facilitate it. Lenders typically received findings from their outsourced quality control (QC) provider 60, sometimes 90, days out from the time…
Remember the days of Local Area Networks (LANs) when computer systems were linked through hardwired telecommunication within a single building or one nearby? Those were novel times back then. Remember loan quality control in those days? As a Boomer, I do and it’s the topic of our second installment of our “Hey Boomer” blog series. Before LAN usage, which dramatically…
